Terms & Conditions

1. Introduction and Acceptance of Terms

These Terms and Conditions govern your use of Ricky Casino, accessible at ricky-casino-new-zealand.com, and apply to all players who register, access, or use the platform from New Zealand. By completing the registration process and creating an account, you confirm that you have read, understood, and agree to be bound by these terms in full.
If you do not agree with any part of these terms, you must not create an account or use any part of the platform, including demo or free-play modes where available. Continued use of the site following any published changes to these terms constitutes your acceptance of the revised version.
Ricky Casino is operated under licence number 8048/JAZ2020-013 issued within the Antillephone N.V. regulatory framework. The platform is directed at adult players in jurisdictions where participation in online gaming from offshore-licensed operators is permitted.

2. Eligibility and Registration Requirements

2.1 Age Requirement

You must be at least 18 years of age to register an account and participate in any real-money gambling activity at Ricky Casino. This requirement applies regardless of the legal gambling age in any particular region of New Zealand, as 18 is the minimum threshold applied consistently across the platform.
Ricky Casino takes underage gambling seriously. Where there is reasonable suspicion that a player is under 18, the account will be suspended and access to funds frozen pending identity verification. If verification confirms the account holder was under 18 at the time of registration, any funds deposited will be returned and any winnings will be voided.

2.2 Account Registration

Each player may hold only one account. Creating duplicate accounts, whether in your own name or using the identity of another person, is strictly prohibited and will result in permanent account closure. Any balances across duplicate accounts may be forfeited.
When registering, you are required to provide accurate, truthful, and complete information including your legal full name, date of birth, residential address, email address, and contact phone number. Providing false or misleading details during registration is a breach of these terms and may constitute a criminal offence under New Zealand law.
You are responsible for maintaining the security of your account login credentials. Ricky Casino will not be liable for any losses resulting from unauthorised account access where adequate security precautions were not taken by the account holder.

2.3 Restricted Jurisdictions

Certain jurisdictions are excluded from participation at Ricky Casino due to licensing conditions, legal restrictions, or payment processing constraints. If you access the platform from a restricted jurisdiction, your registration may be declined or your account may be closed. This determination is made at registration and ongoing. New Zealand players are accepted subject to the conditions described in these terms.

3. Know Your Customer and Identity Verification

Ricky Casino is required to verify the identity of all account holders as part of its obligations under the Antillephone N.V. licence framework and in alignment with internationally recognised anti-money laundering (AML) and know your customer (KYC) standards. These obligations exist independently of your location and apply to all players.
Verification may be requested at any stage, including during registration, prior to processing a withdrawal, or in response to unusual account activity. The documents commonly required include:

• A valid government-issued photo identification document, such as a New Zealand passport or New Zealand driver’s licence
• Proof of your current residential address, such as a utility bill, bank statement, or official government correspondence dated within the last three months
• Proof of payment method, such as a photograph of the card used for deposits or a screenshot of the relevant e-wallet or cryptocurrency wallet
• In some cases, a source of funds declaration or supporting documentation where deposits exceed defined thresholds

Failure to provide requested documentation within a reasonable time frame will result in the suspension of withdrawal processing. Ricky Casino reserves the right to withhold funds pending the completion of verification and to close accounts where satisfactory documentation cannot be provided.
All documents submitted for verification are handled in accordance with the Privacy Act 2020 (New Zealand) and are used solely for identity verification, fraud prevention, and compliance purposes.

4. Account Management

4.1 Account Currency

New Zealand players may operate their account in New Zealand Dollars (NZD). Maintaining your account in NZD means your balance, deposits, bonuses, winnings, and withdrawal amounts are all displayed and processed in your local currency without requiring currency conversion.

4.2 Account Security

You are solely responsible for keeping your password and login details confidential. You must not share your account access with any other person. If you suspect that your account has been accessed without your authorisation, you must contact Ricky Casino support immediately at support@ricky-casino-new-zealand.com or by phone at +64 27 476 1619.

4.3 Account Inactivity

An account is considered inactive if no login activity has been recorded for a continuous period of 12 months. Prior to any fees or administrative action being applied to an inactive account, Ricky Casino will contact you using the email address registered to your account to provide reasonable notice. If no response is received and the account remains inactive, an administrative fee may apply in accordance with the schedule published in the cashier section. This fee will never exceed the available account balance.

4.4 Account Closure

You may request the closure of your account at any time by contacting support@ricky-casino-new-zealand.com. Any remaining balance at the time of closure request will be processed for withdrawal in accordance with the payment methods available to your account, subject to standard verification requirements.
Ricky Casino reserves the right to close or suspend any account where these terms have been breached, where fraudulent activity is suspected, where the account is linked to bonus abuse, or where required by regulatory or legal obligations.

5. Deposits

5.1 Accepted Payment Methods

Ricky Casino accepts deposits through the following methods:

• Visa debit and credit card
• Mastercard debit and credit card
• Apple Pay
• Google Pay
• Bitcoin (BTC)
• Ethereum (ETH)
• USDT (Tether)

Deposits made through card and digital wallet methods are typically processed instantly, allowing funds to appear in your account balance without delay. Cryptocurrency deposits are subject to blockchain confirmation times, which vary by network congestion but are generally completed within a short period after confirmation.

5.2 Minimum and Maximum Deposit Limits

Minimum and maximum deposit amounts apply per transaction and vary by payment method. Current limits are displayed within the cashier section of your account. These limits are subject to change and the cashier should be consulted at time of deposit for the most accurate figures.

5.3 Deposit Integrity

All funds deposited must originate from payment methods registered in your own name. Third-party deposits are not permitted. Depositing funds through a method that does not belong to you is a breach of these terms and may result in account suspension and return of funds to the originating source.
Ricky Casino does not charge fees for deposits. However, your bank, card provider, or cryptocurrency exchange may apply their own transaction fees, which are outside the control of Ricky Casino.

6. Withdrawals

6.1 Withdrawal Processing

Ricky Casino aims to process approved withdrawal requests without unnecessary delay. Cryptocurrency withdrawals are typically the fastest in absolute terms once casino processing is complete. Card withdrawals are subject to banking infrastructure timelines that exist outside the casino’s direct control.

6.2 Withdrawal Eligibility

To request a withdrawal, your account must be fully verified in accordance with Section 3 of these terms. The first withdrawal from any account will require completed identity verification before funds can be released. Subsequent withdrawals from a fully verified account are processed without the same step, subject to any additional review triggered by unusual account activity.
Withdrawal requests are matched to the same payment method used for the corresponding deposit wherever possible. Where this is not practicable, alternative withdrawal routes will be arranged through account support.

6.3 Bonus Conditions and Withdrawals

Where a bonus is active on your account, funds may not be withdrawn until the applicable wagering requirements have been met. The specific wagering multiplier, eligible game contributions, and time limits applicable to each bonus are set out in the individual bonus terms. These terms should be read carefully before claiming any promotional offer.
Attempting to withdraw before wagering requirements are satisfied will result in the forfeiture of the bonus and any associated winnings generated from bonus funds. Real-money funds deposited alongside a bonus are subject to the bonus terms until the bonus is either completed, expired, or voluntarily forfeited.

6.4 Withdrawal Limits

Standard withdrawal limits apply and are displayed within the cashier. Players who believe their account warrants elevated limits based on their activity history may contact support to discuss options. Maximum withdrawal limits exist on a per-transaction and per-period basis and are subject to the cashier conditions current at time of request.

7. Bonuses and Promotions

7.1 Welcome Bonus

New players registering at Ricky Casino are eligible for the welcome bonus package, which includes a 250% match on the first deposit up to NZ$1,500 and 75 free spins. The no deposit bonus, which awards NZ$50 plus 100 free spins, is available to eligible new registrants as described on the dedicated bonus pages.
Eligibility for the welcome bonus requires:

• Completion of the registration process including email verification
• The account holder has not previously held a Ricky Casino account
• The qualifying deposit meets the minimum deposit threshold specified in the current bonus terms
• The deposit method used is not excluded from bonus eligibility (check the current bonus terms at time of claiming)

7.2 Wagering Requirements

All bonuses carry wagering requirements, which represent the number of times the bonus amount must be wagered before any resulting winnings can be converted to withdrawable funds. The applicable multiplier for each specific offer is stated in the individual promotion terms.
Game contributions toward wagering requirements vary by game category. Pokies and slots typically contribute at the full rate. Live casino games, table games, and card games frequently contribute at a reduced percentage, sometimes between 5% and 10%. Players whose preferred games carry reduced contribution rates should factor this into their decision to claim any bonus.
Free spins are credited to a nominated game and must be used within the time period stated in the offer terms. Winnings from free spins are subject to wagering requirements before becoming withdrawable.

7.3 Bonus Abuse and Fair Use

Ricky Casino reserves the right to withhold, adjust, or void bonuses and associated winnings where the following circumstances are identified:

• Multiple accounts claimed by the same individual or shared household
• Low-risk betting patterns designed to satisfy wagering requirements without genuine gameplay intent
• Exploitation of promotional terms in a manner inconsistent with the spirit of the offer
• Coordination with other players to collectively exploit a promotion
• Providing false information to qualify for a bonus

Ricky Casino’s determination of bonus abuse is based on account data and betting patterns reviewed by the compliance team. Where a decision is made to void bonus funds, you will be notified and may raise a dispute through the process described in Section 15 of these terms.

7.4 General Bonus Conditions

• Bonuses cannot be transferred between accounts
• Only one active bonus can be held on an account at any given time unless otherwise specified
• Bonuses have expiry periods. Unclaimed or unmet bonuses expire automatically at the end of their stated validity window
• Promotional terms are subject to change. The terms published at the time of claiming are the terms that apply to your specific bonus instance

8. Games and Fair Play

8.1 Game Library

Ricky Casino provides access to over 10,000 games sourced from licensed and audited software providers including Evolution, Play’n Go, Playtech Live, PG Soft, BGaming, Evoplay, Ezugi, Spribe, and others. All games made available on the platform are operated using certified Random Number Generator (RNG) technology or, in the case of live dealer games, genuine physical processes broadcast in real time.

8.2 Return to Player

Each game carries a theoretical Return to Player (RTP) percentage, which represents the expected proportion of wagered funds returned to players over a statistically significant number of game rounds. RTP figures are published by the game providers and are independently verified. These figures represent long-term theoretical performance and are not a guarantee of results within any individual playing session.

8.3 Technical Malfunctions

In the event of a technical malfunction affecting a game round, any bet placed during the affected round will be voided and the stake returned to your account balance. Winnings generated during a confirmed malfunction are not payable. This applies to both RNG games and live dealer streams.
Where a live dealer error occurs that is attributable to human mistake rather than technical failure, the affected round may be managed in accordance with the relevant game provider’s internal error resolution procedures.

8.4 Game Availability

The availability of specific games may vary based on your jurisdiction, device, or the terms of individual game provider agreements. Not all titles are guaranteed to be accessible at all times. Ricky Casino may add, remove, or modify game availability without prior notice, and no entitlement to any specific game being available is created by virtue of its past presence in the library.

9. Responsible Gambling

Ricky Casino takes its obligations around responsible gambling seriously. The platform provides tools designed to help players stay in control of their gambling activity, and these tools are available within your account settings at any time.

9.1 Available Responsible Gambling Tools

• Deposit Limits: Set a cap on how much you can deposit within a daily, weekly, or monthly period. Once set, a limit increase will not take effect immediately and requires a cooling-off period before activation
• Session Time Limits: Restrict the duration of continuous playing sessions. When the limit is reached, you will be prompted to stop or log out
• Loss Limits: Define a maximum loss amount within a specified period. Reaching this limit restricts further play within that period
• Reality Checks: Set periodic reminders that appear during your session to inform you of how long you have been playing and your net position
• Self-Exclusion: Temporarily or permanently exclude yourself from the platform. A temporary exclusion period ranges from 24 hours to six months. Permanent self-exclusion removes your access to the platform indefinitely
• Account Cooling-Off: Take a short break from the platform without permanently closing your account

9.2 Requesting Support

If you believe your gambling is becoming harmful to you or others, Ricky Casino encourages you to use the tools above and to seek support from independent organisations. The following services offer free and confidential assistance:

• Gambling Therapy at gamblingtherapy.org provides online chat support, a self-help programme, and professional guidance for people concerned about their own gambling or the gambling of someone close to them
• BeGambleAware at begambleaware.org offers information, advice, and connections to professional support services
• Problem Gambling Foundation of New Zealand at pgf.nz provides support specifically tailored for New Zealand residents, including a national helpline

9.3 Underage Gambling Prevention

Ricky Casino employs age verification procedures to prevent access by persons under 18. Players are encouraged to take additional steps within their own households to prevent minors from accessing gambling platforms, including enabling parental control software such as Gamban or NetNanny on shared devices.

10. Privacy and Data Protection

Ricky Casino collects, stores, and processes personal data in accordance with its Privacy Policy, which is published separately on the platform and incorporated into these terms by reference. The Privacy Policy sets out the categories of data collected, the lawful basis for processing, how your data is used, how long it is retained, and the rights available to you.
By registering an account, you consent to the collection and processing of your personal information as described in the Privacy Policy. This includes the use of your data for:

• Identity verification and fraud prevention
• Processing transactions and managing your account
• Compliance with anti-money laundering obligations
• Communicating with you about your account, promotions, and platform updates
• Improving the platform and analysing usage patterns in aggregated, anonymised form

Ricky Casino does not sell your personal data to third parties for marketing purposes. Data shared with third parties is limited to what is necessary for operational purposes, including payment processors, identity verification services, and regulatory authorities where required by law.
Under the Privacy Act 2020 (New Zealand), you have the right to request access to the personal information held about you, to request correction of inaccurate information, and to raise a complaint with the Office of the Privacy Commissioner if you believe your privacy rights have been breached.

11. Cookies

The Ricky Casino website uses cookies and similar tracking technologies to support functionality, personalise your experience, and gather analytical data about site usage. The full details of cookie usage are set out in the Cookie Policy published on the platform.
By continuing to use the website after being presented with the cookie notice, you consent to the use of cookies in accordance with the Cookie Policy. You may adjust your browser settings to refuse cookies, though this may affect the functionality of certain parts of the site.

12. Intellectual Property

All content on the Ricky Casino platform, including the website design, software, text, graphics, logos, game interfaces, and audiovisual material, is the property of Ricky Casino or its content licensors and is protected by applicable intellectual property law.
You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal, non-commercial gambling purposes. This licence does not include any right to copy, reproduce, distribute, modify, publicly display, reverse engineer, or create derivative works from any part of the platform.
Unauthorised use of Ricky Casino’s intellectual property, including scraping, automated access, or replication of game content, is prohibited and may result in legal action.

13. Prohibited Activities

The following activities are strictly prohibited at Ricky Casino and will result in account suspension, permanent closure, and potential legal referral:

• Providing false personal information during registration or verification
• Creating more than one account
• Using another person’s identity or payment method
• Depositing funds derived from illegal activity
• Exploiting software bugs, errors, or loopholes to obtain an unfair advantage
• Using automated software, bots, or scripts to interact with games or the platform
• Colluding with other players to manipulate game outcomes
• Engaging in any form of chargeback fraud, including disputing legitimate transactions with your bank or card provider
• Attempting to launder money or use the platform for any financial crime
• Accessing the platform from a jurisdiction where doing so is prohibited

Where fraudulent activity or financial crime is identified, Ricky Casino will report the matter to relevant authorities and cooperate fully with any resulting investigation. Funds associated with fraudulent activity will be frozen pending the outcome of any investigation or legal process.

14. Anti-Money Laundering

Ricky Casino maintains anti-money laundering procedures in accordance with the requirements of its operating licence and in alignment with internationally recognised AML standards. These procedures are designed to detect and prevent the use of the platform for money laundering or the financing of terrorism.
In practice, this means that Ricky Casino may:

• Request documentation to verify the source of deposited funds where amounts or patterns trigger review thresholds
• Delay withdrawal processing while a transaction is under AML review
• Report suspicious activity to the relevant regulatory or law enforcement authority without notifying the account holder
• Decline to process transactions that cannot be satisfactorily explained

Players should be aware that casino transactions may be subject to reporting obligations that operate independently of your privacy preferences. Cooperation with verification requests is the most effective way to avoid processing delays.

15. Complaints and Dispute Resolution

15.1 Raising a Complaint

If you have a complaint about any aspect of your experience at Ricky Casino, the first step is to contact the support team directly. Support is available 24 hours a day via:

• Live chat on the platform or within the mobile app
• Email at support@ricky-casino-new-zealand.com
• Phone at +64 27 476 1619

The majority of complaints relating to account management, deposits, withdrawals, and bonus queries can be resolved at this level. When contacting support about a complaint, providing your account username, a clear description of the issue, and any relevant screenshots or transaction references will help the team respond accurately and promptly.

15.2 Escalation

If your complaint is not resolved to your satisfaction through direct support, you may request escalation to a senior compliance officer. Escalated complaints are reviewed independently of the initial support interaction and a formal written response will be provided.

15.3 External Dispute Resolution

Where a complaint cannot be resolved through internal escalation, players may pursue external dispute resolution through the dispute mechanism available under the Antillephone N.V. licensing framework. Details of the applicable external dispute resolution process are available through the licence verification page referenced in your account documentation.

16. Limitation of Liability

Ricky Casino’s liability to players is limited to the extent permitted by applicable law. The platform is provided on an “as available” basis and Ricky Casino does not guarantee uninterrupted access or error-free operation at all times.
Ricky Casino will not be liable for:

• Losses arising from temporary unavailability of the platform due to maintenance, technical failure, or circumstances outside the casino’s control
• Losses suffered as a result of a player’s own failure to maintain account security
• Third-party fees applied by banks, card providers, or cryptocurrency networks to transactions
• Indirect, consequential, or punitive losses of any nature
• Losses arising from a player’s reliance on inaccurate or outdated information about game RTP or bonus terms where that information was accessed from a third-party source rather than directly from the platform

Nothing in these terms limits or excludes liability for fraud, personal injury caused by negligence, or any liability that cannot be lawfully excluded under New Zealand consumer protection law, including obligations under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.

17. Governing Law

These terms are governed by the laws applicable to the licensing framework under which Ricky Casino operates. To the extent that New Zealand law applies to your use of the platform, nothing in these terms is intended to override rights you hold under New Zealand legislation including the Contract and Commercial Law Act 2017, the Consumer Guarantees Act 1993, and the Fair Trading Act 1986.
Disputes that cannot be resolved through the process described in Section 15 may be referred to the courts of the relevant jurisdiction, subject to any applicable dispute resolution mechanism under the casino’s operating licence.

18. Changes to These Terms

Ricky Casino reserves the right to amend these terms at any time. Where changes are material, reasonable notice will be provided through on-site notification or by email to the address registered to your account. Continued use of the platform following the notification of changes constitutes acceptance of the revised terms.
You are responsible for reviewing these terms periodically. The current version of the terms is always accessible on the Terms and Conditions page at ricky-casino-new-zealand.com.

19. Contact Information

For any queries relating to these terms, your account, or your experience at Ricky Casino, you can reach the team through the following channels:

• Email: support@ricky-casino-new-zealand.com
• Phone: +64 27 476 1619
• Address: 660/670 Great South Road, Ellerslie, Auckland 1051, New Zealand
• Live Chat: Available 24 hours a day through the platform and mobile app

Ricky Casino operates under licence number 8048/JAZ2020-013. Gambling is for entertainment only. Please gamble responsibly. If you need support, contact Gambling Therapy at gamblingtherapy.org or BeGambleAware at begambleaware.org. Players must be 18 or over.