Privacy Policy

Who This Policy Covers and Why It Exists

This Privacy Policy applies to all individuals who visit, register with, or otherwise interact with Ricky Casino through the website https://ricky-casino-new-zealand.com/. It sets out how Ricky Casino collects, holds, uses and discloses personal information in connection with providing its services to players based in New Zealand.

Ricky Casino is operated under licence number 8048/JAZ2020-013 within the Antillephone N.V. regulatory framework. Our registered contact address for New Zealand correspondence is 660/670 Great South Road, Ellerslie, Auckland 1051, New Zealand.

New Zealand’s Privacy Act 2020 governs how organisations collect and handle personal information about identifiable individuals. This policy has been written to reflect the obligations set out in that Act, including the Information Privacy Principles (IPPs) contained within it. Where our operations intersect with the requirements of the Gambling Act 2003, those obligations are also reflected here.

By using the Ricky Casino website or any associated mobile application, you acknowledge that you have read and understood this policy. If any part of it is unclear or if you have a question that is not answered here, you are welcome to contact us directly at support@ricky-casino-new-zealand.com.

What Personal Information We Collect

We collect personal information only to the extent necessary for us to provide casino services, meet our regulatory obligations, and maintain the security of accounts and transactions. The categories of information we collect include:

Registration and Identity Information

• Full legal name
• Date of birth (collected to verify that you meet the minimum age requirement of 18 years)
• Residential address, including suburb, city and postcode
• Email address
• Phone number
• Username and encrypted password
• Preferred currency (New Zealand dollars are supported natively)

Identity Verification Documents

• A copy of a government-issued photo identification document, such as a New Zealand passport or driver licence
• Proof of residential address, such as a utility bill, bank statement or government correspondence dated within the last three months
• Evidence of payment method ownership where required for verification purposes, such as a card image or e-wallet screenshot

Financial and Transaction Information

• Deposit and withdrawal amounts, dates and methods
• Payment card details (card number, expiry date) or cryptocurrency wallet addresses used for transactions
• Transaction history associated with your account
• Bonus claim activity and wagering records

Account Activity and Gameplay Data

• Games played, session duration and wagering history
• Bonus activations, free spin usage and promotional participation
• Responsible gambling settings you have applied to your account, including deposit limits, session limits or self-exclusion elections
• Support interactions, including chat transcripts and email correspondence with our team

Technical and Device Information

• IP address and approximate geographic location derived from it
• Device type, operating system and browser version
• Unique device identifiers where relevant to mobile app usage
• Cookies and similar tracking technologies as described separately in this policy
• Login timestamps and session activity logs

How We Collect Your Information

Most personal information we hold is collected directly from you. This happens when you register an account, complete identity verification, make a deposit or withdrawal, contact our support team, or interact with any feature of the site or mobile application.

Some information is collected automatically as part of your use of the website. This includes technical data such as your IP address, browser information and cookie data, which is gathered by our systems as part of standard platform operation.

Where permitted and necessary, we may also receive information from third parties. This includes identity verification results from Know Your Customer (KYC) service providers, payment processing information from financial institutions, and fraud prevention checks from specialist screening services. In each case, we only use information received from third parties for the purpose for which it was provided and in line with this policy.

Why We Collect and Use Your Personal Information

We do not collect personal information speculatively or for general commercial profiling purposes. Each category of data we hold serves a specific, defined purpose. Those purposes are:

Account Creation and Management

Your registration details are used to create and maintain your casino account, verify your identity, manage your login credentials, and provide you with access to the services available on the platform.

Age Verification

New Zealand law and our licensing obligations require that we confirm all players are at least 18 years of age before allowing real-money gambling. Date of birth and identity documents are used for this purpose. This is a mandatory check that cannot be waived.

Processing Deposits and Withdrawals

Financial information is used to process payments into and out of your account. We share transaction data with payment processors, including card networks such as Visa and Mastercard, digital wallet providers such as Apple Pay and Google Pay, and blockchain networks for cryptocurrency transactions in Bitcoin, USDT and Ethereum.

Regulatory and Legal Compliance

As an operator holding licence 8048/JAZ2020-013, we are required to maintain records of player identity, transactions and activity. This data is retained to satisfy our obligations under anti-money laundering (AML) standards, Know Your Customer (KYC) requirements, and any applicable reporting obligations under the regulatory framework governing our licence.

Fraud Prevention and Security

Account activity data, IP addresses and device information are used to detect and prevent unauthorised access, identify potentially fraudulent transactions, and protect both our platform and our players from security risks. We may use automated systems to flag unusual patterns, and human review where investigation is warranted.

Responsible Gambling

We are required by our licensing conditions to maintain responsible gambling tools and to monitor for signs of problem gambling behaviour. Gameplay data and account activity may be reviewed in connection with this obligation. Where a player has set deposit limits, session limits or self-exclusion through their account, those settings are stored and applied automatically from the point of activation.

Customer Support

When you contact us by live chat, email or phone, we retain records of those interactions so that queries can be followed up accurately, disputes can be reviewed, and service quality can be assessed.

Promotions and Bonus Administration

We use account and transaction data to verify eligibility for bonuses and promotions, apply bonus funds correctly, track wagering progress, and identify misuse of promotional offers.

Service Improvement

Aggregated and anonymised usage data helps us understand how the platform is used and where the experience can be improved. This analysis does not identify individual players and is not used for personalised commercial profiling.

Direct Communications

Where you have agreed to receive marketing communications from us, we will use your contact details to send promotional emails or notifications about offers, new games or platform updates. You can withdraw consent for marketing communications at any time by contacting us at support@ricky-casino-new-zealand.com or by using the unsubscribe mechanism in any email we send you.

The Legal Basis for Holding Your Information

Under the Privacy Act 2020, personal information must be collected for a lawful purpose connected to the functions of the collecting organisation, and collection must be necessary for that purpose. Each of the purposes described above meets this standard.

The identity and age verification requirements reflect obligations imposed by our operating licence and by industry standards for responsible gambling. Financial data is processed because it is directly necessary to perform the services you have requested. Security and fraud prevention data is held because its collection protects both individual players and the integrity of the platform. Gameplay data is held because our licence requires us to maintain records of player activity for regulatory audit purposes.

Where we process data on the basis of your consent, such as for marketing communications, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to your withdrawal.

Who We Share Your Information With

We do not sell personal information. We do not share personal information with third parties for their own marketing purposes. The circumstances in which we share data are limited to the following:

Payment Service Providers

To process deposits and withdrawals, we share relevant financial data with the payment processors corresponding to your chosen method. This includes Visa, Mastercard, Apple Pay, Google Pay, and the relevant blockchain networks for Bitcoin, Ethereum and USDT transactions. Each of these processors operates under its own privacy and data protection obligations.

Identity Verification and KYC Providers

We use specialist third-party services to verify identity documents and confirm personal details. These providers receive the minimum data necessary to perform the verification check and are contractually prohibited from using that data for any other purpose.

Fraud Prevention and Security Services

We share transaction and account data with fraud screening services where there is a reasonable basis to suspect fraudulent activity or where screening is part of our standard security processes.

Game Software Providers

Our game library includes titles from providers such as Evolution, Play’n Go, PG Soft, Spribe, Evoplay, BGaming, Ezugi and others. Some gameplay data may be processed by these providers as part of delivering the game experience. Each provider is bound by its own data processing agreements with us and with the regulatory bodies governing its software licence.

Regulatory Authorities

We may be required to disclose personal information to our licensing authority, Antillephone N.V., or to relevant law enforcement or regulatory bodies in response to a lawful request. We will only make such disclosures where we are legally required to do so.

Legal and Professional Advisers

Where we seek legal, financial or technical advice, we may share relevant information with professional advisers who are bound by confidentiality obligations.

Business Transfers

If the business or any part of it were to be transferred to another owner, personal data held by Ricky Casino may form part of that transfer. In such circumstances, we would notify affected users in advance where it is practicable to do so.

Cross-Border Disclosure of Personal Information

Ricky Casino operates internationally. As a result, personal information may be stored on servers or processed by service providers located outside New Zealand. Countries where data may be held or processed include those within the European Union and other jurisdictions where our third-party service providers operate.

Under the Privacy Act 2020, we are required to take reasonable steps to ensure that overseas recipients of New Zealand personal information handle that information in a manner consistent with the Act’s Information Privacy Principles, or with standards that are at least comparable to those principles. Before disclosing personal information to any overseas recipient, we assess whether that recipient’s data handling standards provide adequate protection.

By registering an account and using our services, you acknowledge that your personal information may be processed in jurisdictions outside New Zealand as described above.

How Long We Keep Your Information

We retain personal information for as long as it is needed for the purposes described in this policy or as required by law or regulatory obligation.

• Account information is retained for the duration of your active account and for a minimum of five years following account closure, in line with standard AML and KYC record-keeping requirements.
• Transaction records are retained for a minimum of seven years to satisfy financial record-keeping obligations.
• Identity verification documents are retained for as long as your account is active and for the period required by our licensing authority thereafter.
• Support correspondence is retained for a minimum of three years from the date of the interaction.
• Marketing consent records are retained for as long as consent is active and for a reasonable period after withdrawal to demonstrate compliance.

Where data is no longer needed and no legal obligation requires its retention, we take reasonable steps to securely delete or irreversibly anonymise it.

Your Rights Under the Privacy Act 2020

The Privacy Act 2020 gives you specific rights in relation to personal information that we hold about you. These rights are:

Right of Access

You have the right to request confirmation of whether we hold personal information about you and, if so, to request access to that information. We will provide access unless doing so would involve disclosing information about another individual or falls within a recognised exception under the Act.

Right of Correction

If you believe that personal information we hold about you is inaccurate, incomplete or misleading, you have the right to request that it be corrected. Where we correct information, we will take reasonable steps to notify any third parties to whom we have previously disclosed that information, if you request us to do so and it is practicable.

If we do not agree to make the correction you have requested, we will inform you of our reasons and note your request on your record.

Right to Complain

If you believe we have breached the Privacy Act 2020 in relation to your personal information, you have the right to make a complaint. The process for doing so is described in the section below.

How to Exercise Your Rights

To exercise any of the above rights, contact us in writing at support@ricky-casino-new-zealand.com. We will respond to access and correction requests within 20 working days of receipt, which is the timeframe required under the Privacy Act 2020. Where additional time is needed, we will notify you of the reason for the delay and the expected response date.

We may ask you to verify your identity before processing an access or correction request, to ensure that we do not disclose personal information to someone other than the individual it relates to.

Cookies and Tracking Technologies

Ricky Casino uses cookies and similar technologies on its website and mobile platform. A cookie is a small file stored on your device by your browser when you visit a website. Cookies serve different functions depending on their type.

Strictly Necessary Cookies

These cookies are required for the website to function. They manage your login session, keep you authenticated while you navigate between pages, and maintain the state of your account during a session. You cannot opt out of strictly necessary cookies without also losing access to the site’s core functionality.

Functional Cookies

These cookies remember your preferences, such as language settings, and improve your experience by personalising parts of the interface. They are not strictly required but make the platform more convenient to use.

Analytics Cookies

We use analytics tools to understand how visitors use the website, which pages are most visited, where users encounter difficulties, and how the overall experience can be improved. Analytics data is collected in aggregated form and does not identify individual users by name. These cookies may be set by us or by third-party analytics providers operating on our behalf.

Marketing and Tracking Cookies

Where you have consented to marketing communications, we may use cookies to track which promotions or content you have engaged with. This helps us send communications that are relevant to your interests rather than generic messages.

Managing Your Cookie Preferences

Most browsers allow you to control cookie behaviour through their settings, including the ability to block or delete cookies. Instructions for managing cookies vary between browsers and operating systems. Blocking certain types of cookies may affect how the website functions.

A more detailed breakdown of the specific cookies in use on our platform is available in our separate Cookie Policy, which can be found at https://ricky-casino-new-zealand.com/cookie-policy/.

Security of Your Personal Information

Ricky Casino uses SSL (Secure Sockets Layer) encryption across the website and mobile application to protect data in transit between your device and our servers. This is the same standard of encryption used by banks and financial institutions for online transactions.

Access to personal data within our organisation is restricted on a need-to-know basis. Staff who require access to personal information to perform their role are trained in data handling requirements and are bound by confidentiality obligations.

Our payment systems are designed to minimise the storage of sensitive financial data on our own servers. Where card or wallet details are retained for recurring transaction purposes, they are stored using tokenisation practices that substitute actual card numbers with secure reference tokens.

No security system is entirely free from risk. While we take the measures described above seriously, we cannot guarantee that our systems will never be compromised. In the event of a privacy breach that is likely to cause serious harm to affected individuals, we will notify the New Zealand Privacy Commissioner and affected individuals in accordance with the mandatory notification requirements of the Privacy Act 2020.

Responsible Gambling and Data Handling

Our responsible gambling obligations require us to collect and retain certain gameplay and account behaviour data. This data is used to monitor for signs of problem gambling, apply the limits you have set on your account, and review accounts where our systems detect patterns associated with harmful gambling behaviour.

Ricky Casino is affiliated with BeGambleAware and Gambling Therapy. If you contact either of these organisations, any personal information you share with them is subject to their own privacy policies and is handled independently of us. We do not receive personal information from these services about individuals who contact them.

If you elect to self-exclude from our platform, we will use the personal information you have provided to enforce that exclusion. We may retain your self-exclusion record for a period after any exclusion ends, as part of our responsible gambling record-keeping obligations. In the event that you contact us during a self-exclusion period attempting to restore access, we will not process that request until the exclusion period you specified has elapsed.

Children and Minimum Age

Ricky Casino does not knowingly collect personal information from anyone under the age of 18. Our services are for adults only, and we take active steps to verify age at registration. If we become aware that a person under 18 has created an account and provided personal information, we will close that account and delete the associated data as quickly as practicable.

If you have reason to believe that a minor has registered an account with us, please contact us immediately at support@ricky-casino-new-zealand.com so that we can investigate and act accordingly.

Third-Party Links and External Platforms

Our website may contain links to external websites, including those of our responsible gambling partners and game software providers. Once you follow a link to another website, this privacy policy no longer applies. We have no control over the data practices of external sites and we encourage you to review the privacy policy of any external site before providing personal information to it.

Similarly, if you access Ricky Casino through a third-party affiliate website, that website operates under its own privacy practices. We are responsible only for data collected through our own platform from the point at which you interact with us directly.

Changes to This Privacy Policy

We review this policy periodically and may update it to reflect changes in our practices, in New Zealand privacy law, or in the regulatory requirements of our operating licence. Where changes are material, we will take reasonable steps to bring them to the attention of registered account holders, which may include an email notification or a notice displayed when you next log in.

Continued use of the platform after any changes to this policy takes effect constitutes your acknowledgement of the revised terms. If you do not agree with any changes, you are entitled to close your account and request deletion of your data, subject to our legal record-keeping obligations.

How to Make a Privacy Complaint

If you believe that Ricky Casino has handled your personal information in a way that does not comply with the Privacy Act 2020, we ask that you raise the matter with us directly in the first instance. We take privacy complaints seriously and will investigate and respond to any complaint within a reasonable timeframe.

To raise a privacy concern with us:

• Email: support@ricky-casino-new-zealand.com
• Phone: +64 27 476 1619
• Post: 660/670 Great South Road, Ellerslie, Auckland 1051, New Zealand

Please include a clear description of your concern, the specific information you believe has been mishandled, and your preferred contact details for our response. We will acknowledge receipt of your complaint and provide a substantive response within 20 working days where possible.

If you are not satisfied with our response, you have the right to escalate your complaint to the Office of the Privacy Commissioner of New Zealand. The Privacy Commissioner can be contacted via the official website at www.privacy.org.nz or by calling 0800 803 909. The Commissioner’s office provides a free complaints service and has the authority to investigate alleged breaches of the Privacy Act 2020.

Contact Information

For any question or request relating to this privacy policy, the data we hold about you, or your rights under the Privacy Act 2020, please contact us through any of the following channels:

• Email: support@ricky-casino-new-zealand.com
• Phone: +64 27 476 1619
• Live chat: available 24 hours a day through the website and mobile application
• Post: 660/670 Great South Road, Ellerslie, Auckland 1051, New Zealand

Our support team is available around the clock. For written requests requiring a formal response under the Privacy Act 2020, email or post is the most appropriate channel, as it creates a record that we can track and respond to within the required timeframe.