What This Policy Covers
This Cookie Policy explains how Ricky Casino, operated from 660/670 Great South Road, Ellerslie, Auckland 1051, New Zealand, uses cookies and similar tracking technologies on ricky-casino-new-zealand.com. It sits alongside our Privacy Policy and Terms and Conditions, and together these documents describe how we collect, use and protect information about you.
By continuing to browse or use the Ricky Casino website, you acknowledge that cookies may be placed on your device as described below. If you are not comfortable with that, you have real options, and this policy explains exactly what they are.
What Cookies Are
A cookie is a small text file that a website places on your browser or device when you visit. The file typically holds a string of characters that identifies your browser or device. On return visits, the website reads that identifier and can recognise you or remember certain preferences you have set.
Cookies are not executable programs and cannot carry viruses or install malware. They do not give us access to your device beyond the data they store themselves. The main thing they do is save you time and help us understand how our site is actually being used.
Alongside traditional cookies, we may use similar technologies such as:
- Web beacons (also called pixel tags or clear GIFs): small images embedded in pages or emails that let us know when content has been loaded or an email has been opened.
- Local storage: a browser feature that works similarly to cookies but stores slightly more data locally on your device.
- Session storage: like local storage but cleared automatically when you close your browser tab.
- Device fingerprinting: a method of identifying a browser or device based on its configuration, used in fraud prevention.
When we refer to “cookies” throughout this policy, we mean all of these technologies unless we say otherwise.
Why We Use Cookies
Ricky Casino operates in a regulated environment. Under the New Zealand Privacy Act 2020, we are required to be transparent about why we collect information and how we use it. Cookies serve several distinct purposes on our platform, and we have broken these down below so you know exactly what each one does.
Keeping You Logged In and Your Session Secure
When you sign in to your Ricky Casino account, a session cookie keeps you authenticated as you move between pages. Without it, you would need to log in again every time you clicked a new link. These cookies also carry security tokens that help us detect if a session is being accessed from an unexpected location, which is an important protection for your account and your funds.
Remembering Your Preferences
If you set the site to display in a particular way, or select NZD as your preferred currency, preference cookies save that choice so it applies the next time you visit. This is a basic quality-of-life feature, not a tracking mechanism.
Understanding How the Site Is Used
Analytics cookies tell us things like which pages get the most visits, how long players spend on particular game categories, and where people tend to leave the site. We use this information to improve the experience for everyone. For example, if our analytics show that a particular page has a high drop-off rate before players reach the game library, we investigate why and fix it.
Responsible Gambling Obligations
New Zealand’s Gambling Act 2003 and the standards attached to our licence number 8048/JAZ2020-013 place specific obligations on us around player protection. Some cookies support these obligations directly. They help us monitor session lengths, detect patterns that might indicate problem gambling behaviour, and ensure that players who have set self-exclusion or deposit limits have those limits applied consistently across devices.
Disabling these cookies could interfere with the responsible gambling tools available on your account. We recommend leaving them enabled if you use any of our limit-setting features.
Fraud Prevention and Security
Casinos are a natural target for fraud, including bonus abuse, account takeovers and money laundering attempts. Security cookies and device fingerprinting help us identify suspicious activity at the technical level, before it affects your account or the integrity of the platform. This is a requirement of our licensing conditions and also just good practice.
Marketing and Personalisation
With your consent, we use marketing cookies to show you promotions that are relevant to the games you play and the bonuses you have previously claimed. We also use these cookies to measure whether our marketing campaigns are working, so we can make better decisions about where to invest.
We do not use marketing cookies to target users under the age of 18. Age verification processes and cookie segmentation work together to ensure promotional content is only shown to eligible players.
Categories of Cookies We Use
Strictly Necessary Cookies
These cookies are required for the website to function. They cannot be switched off without breaking core features of the site. They include cookies that manage your login session, maintain the security of your account, remember items in your account settings, and apply any self-exclusion or limit settings you have activated. No consent is required for these cookies under applicable New Zealand law because they are essential to providing the service you have requested.
Functional Cookies
Functional cookies enable the site to remember choices you have made, such as your preferred language or display settings. They do not track your activity across other websites. You can disable them, but doing so may mean parts of the site do not work as smoothly as they otherwise would.
Performance and Analytics Cookies
These cookies collect information about how visitors interact with the Ricky Casino website. We use this data in aggregate form to improve site performance and the overall player experience. Examples include understanding which game categories attract the most interest from New Zealand players and identifying technical errors that need fixing. We rely on third-party analytics tools, and any data shared with those providers is subject to appropriate data processing agreements.
Marketing and Targeting Cookies
Marketing cookies are placed with your consent. They allow us to show you relevant bonus offers, track which promotions drove traffic to the site, and build a picture of how our advertising is performing. If you have opted in to personalised marketing communications, these cookies support that experience. You can withdraw consent at any time by adjusting your cookie settings or contacting us directly.
Third-Party Cookies
Some cookies on our site are placed by third parties rather than by Ricky Casino directly. These include game providers such as Evolution, Play’n Go, Pragmatic Play, PG Soft, Evoplay and others whose titles appear in our library of over 10,000 games. When you launch a game, the provider’s software may set its own cookies. These are covered by the relevant provider’s own privacy and cookie policies, which we encourage you to review.
Other third parties who may place cookies include:
- Payment processors handling Visa, Mastercard, Apple Pay, Google Pay and cryptocurrency transactions
- Analytics providers measuring site performance
- Customer support and live chat tools
- Security and fraud detection services
- Affiliate tracking systems that recognise whether you arrived via a referral link
We do not sell the data collected through these cookies to unaffiliated third parties.
Cookie Lifespan
Cookies are either session cookies or persistent cookies.
- Session cookies exist only while your browser is open. They are deleted automatically when you close the tab or browser window. Most login and security cookies work this way.
- Persistent cookies remain on your device for a set period after your session ends. The duration varies depending on purpose. Preference cookies typically last between 30 and 365 days. Analytics and marketing cookies may last up to 24 months, depending on the tool and its configuration.
You can view and delete any cookies currently stored in your browser through your browser’s settings menu at any time.
Your Choices and How to Control Cookies
Consent Banner
When you visit the Ricky Casino website for the first time, you will see a consent notice asking you to confirm your cookie preferences. Strictly necessary cookies are active by default. For all other categories, you can choose to accept or decline before any optional cookies are placed.
Browser Settings
Every major browser allows you to manage cookies through its settings or preferences menu. You can block all cookies, block third-party cookies only, or delete existing cookies stored on your device. The steps to do this differ slightly depending on which browser you use:
- Chrome: Settings > Privacy and security > Cookies and other site data
- Firefox: Settings > Privacy and Security > Cookies and Site Data
- Safari: Preferences > Privacy > Manage Website Data
- Edge: Settings > Cookies and site permissions > Cookies and data stored
Please be aware that blocking all cookies on the Ricky Casino site will prevent you from logging in, and may disable responsible gambling tools tied to your account.
Opt-Out Tools for Analytics and Advertising
For analytics tools that use cookies across multiple websites, you may be able to opt out directly through the provider. Many advertising networks also participate in industry opt-out schemes that let you manage targeting preferences across all participating sites in one place.
Do Not Track
Some browsers include a “Do Not Track” setting that sends a signal to websites asking them not to track your browsing. There is currently no agreed standard for how websites must respond to this signal in New Zealand. We acknowledge Do Not Track signals but cannot guarantee that all third-party services embedded on our platform will honour them.
Cookies and Responsible Gambling
Ricky Casino takes its responsible gambling obligations seriously. We are required under our gaming licence to maintain tools that support players in managing their gambling activity. Cookies play a practical role in making these tools work reliably.
Specifically, cookies help us:
- Apply deposit limits consistently across sessions
- Maintain cooling-off periods and self-exclusion settings even if you clear your browser cache and return to the site
- Monitor session duration and trigger responsible gambling prompts where appropriate
- Prevent logged-out players who have self-excluded from being served bonus marketing
If you have activated any of these features on your account and are considering clearing cookies or using a different browser, please contact our support team first. We can walk you through how to maintain your protections without interrupting your preferences.
If you are concerned about your gambling habits, you can reach out to organisations like Gambling Therapy or GambleAware, both of which offer free, confidential support.
Your Rights Under the New Zealand Privacy Act 2020
The Privacy Act 2020 gives New Zealand residents specific rights in relation to personal information held about them. Information collected through cookies that can identify you, directly or indirectly, is personal information under this Act.
You have the right to:
- Ask us what personal information we hold about you
- Request a correction if that information is wrong, out of date or misleading
- Complain to the Office of the Privacy Commissioner if you believe we have handled your information improperly
To exercise any of these rights, contact us using the details below. We will respond within 20 working days, in line with the timeframes set out in the Privacy Act 2020.
Data Retention
We do not keep cookie-derived data indefinitely. Analytics data is typically aggregated and anonymised after 26 months. Marketing data tied to your account is retained for the duration of your active account and for a period thereafter in line with our anti-money laundering and record-keeping obligations under New Zealand law. When we no longer need data, we delete or anonymise it.
Children and Minors
Ricky Casino is strictly for players aged 18 and over. We do not knowingly collect data through cookies from anyone under 18. Our age verification process is designed to prevent underage access, and marketing cookies are configured to exclude user segments identified as potentially underage. If you believe a minor has accessed our platform and cookies have been collected as a result, please notify us immediately at support@ricky-casino-new-zealand.com.
Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in the cookies we use, changes in applicable law, or updates to our platform. When we make significant changes, we will notify you through the cookie consent banner on your next visit or, where appropriate, by email. We encourage you to review this page periodically if you want to stay informed about how we use cookies.
Contact Us
If you have any questions about this Cookie Policy, want to exercise your rights under the Privacy Act 2020, or want to report a concern about how we handle personal information, you can reach us through any of the following:
- Email: support@ricky-casino-new-zealand.com
- Phone: +64 27 476 1619
- Address: 660/670 Great South Road, Ellerslie, Auckland 1051, New Zealand
- Hours: Monday to Saturday, 9AM to 6PM
We aim to respond to all privacy-related enquiries promptly. If you are not satisfied with our response, you have the right to raise your concern with the Office of the Privacy Commissioner of New Zealand at www.privacy.org.nz.