Operator Details and Corporate Registration
Ricky Casino is owned and operated by Dama N.V., a company incorporated and registered under the laws of Curaçao. The company’s statutory seat and registered address is located at Scharlooweg 39, Willemstad, Curaçao. Dama N.V. is registered with the Curaçao Chamber of Commerce and Industry under company registration number 152125.
All gaming operations, financial transactions, and player account management services accessible through ricky-casino-new-zealand.com are conducted by Dama N.V. as the sole authorised operator. Players who enter into any agreement with Ricky Casino do so with Dama N.V. as the contracting legal entity. Any queries relating to the legal status of the operator may be directed to the company’s registered address or to the customer support team via the contact details provided on the website.
Licence Information and Regulatory Authority
Dama N.V. holds a valid online gaming licence issued by the Curaçao Gaming Authority (CGA), the government body responsible for the regulation and supervision of online gaming operations conducted in or from Curaçao pursuant to the National Ordinance on Games of Chance (Landsverordening op de kansspelen, LOK), enacted on 24 December 2024.
Licence Details
- Licence Number: OGL/2023/174/0082
- Licence Type: Business-to-Consumer (B2C) Online Gaming Licence
- Issuing Authority: Curaçao Gaming Authority (CGA)
- Governing Legislation: National Ordinance on Games of Chance (LOK), Curaçao
- Licensee: Dama N.V.
The B2C licence issued under the LOK framework authorises Dama N.V. to offer real-money games of chance to end-users, including online casino games, across permitted international markets. The licence is subject to ongoing compliance obligations, periodic audits, and supervisory oversight by the CGA. The current validity of the licence may be verified independently via the official CGA licence register at www.gamingcontrolcuracao.org, or through the certificate verification portal at cert.cga.cw.
Under the LOK, the Curaçao Gaming Authority holds direct supervisory authority and is empowered to impose conditions upon, suspend, or revoke the licence in the event of non-compliance with applicable law or regulatory requirements.
Territory of Services and Eligibility Requirements
Geographic Scope
The services offered through ricky-casino-new-zealand.com are directed at players in New Zealand and other jurisdictions where such services are not prohibited under applicable local law. It is the sole responsibility of each player to verify whether accessing and using online gambling services is lawful in their jurisdiction of residence prior to registering an account or placing any wager.
Ricky Casino does not permit access to its services from jurisdictions where such activity is expressly prohibited by law. Residents of restricted territories are not eligible to register, deposit, or play, regardless of the method of access. Dama N.V. reserves the right to update the list of restricted territories in accordance with changes in applicable law or regulatory guidance. Players found to be accessing the platform from a restricted jurisdiction may have their accounts suspended and any funds held subject to review.
Age Restriction
Access to all real-money gaming services on Ricky Casino is strictly limited to individuals who are 18 years of age or older. This is an absolute minimum age requirement, and no exceptions are permitted under any circumstances. In jurisdictions where the minimum legal gambling age exceeds 18 years, the higher threshold applies.
Dama N.V. employs both technical and procedural measures to prevent access by minors, including mandatory age verification as part of the account registration and Know Your Customer (KYC) process. Any account found to belong to a person under the applicable minimum age will be immediately suspended, all transactions will be voided, and any funds held in the account may be forfeited or returned at the operator’s discretion in accordance with applicable law.
Anti-Money Laundering and Know Your Customer Policy
Dama N.V. maintains a comprehensive Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) compliance programme, consistent with the obligations imposed under the LOK and applicable international standards, including the Financial Action Task Force (FATF) Recommendations. All operations are subject to ongoing monitoring to detect, prevent, and report suspicious activity.
Know Your Customer (KYC) Procedures
All players are required to complete a KYC verification process prior to making withdrawals or, where risk indicators are identified, as a condition of continued account access. The KYC process may require the player to provide one or more of the following documents:
- A valid government-issued photographic identity document (e.g., passport, national identity card, or driver’s licence).
- Proof of residential address, such as a utility bill or bank statement, dated within the preceding three months.
- Proof of ownership of the payment method(s) used to fund the account.
- Evidence of source of funds or source of wealth, where transaction volumes or risk indicators warrant such a request.
Failure to provide satisfactory documentation within a reasonable timeframe may result in the suspension of withdrawal rights or closure of the account. Dama N.V. reserves the right to request additional documentation at any stage of the player relationship, in accordance with its internal risk assessment procedures.
Transaction Monitoring and Reporting
All financial transactions conducted through the platform are subject to automated and manual monitoring for indicators of money laundering, fraud, or suspicious activity. Where the operator identifies transactions that give rise to reasonable grounds for suspicion, it is obliged to file a report with the relevant financial intelligence authority and may suspend the account pending investigation, without prior notice to the account holder, to the extent required by applicable law.
Players are prohibited from engaging in any conduct that may constitute money laundering, including but not limited to depositing funds from proceeds of crime, deliberately structuring transactions to avoid reporting thresholds, or using the platform as a vehicle for the transfer or conversion of illicit funds.
Data Protection and Privacy
Dama N.V. processes personal data in accordance with applicable data protection law, including the principles set out in the General Data Protection Regulation (GDPR) of the European Union, which it adopts as the baseline standard for the handling of player information.
Scope of Data Collection
Personal data collected from players may include, but is not limited to, identity information, contact details, payment information, gaming activity records, and communications. Data is collected and processed for the following purposes:
- Fulfilment of the contractual relationship between the player and the operator.
- Compliance with legal and regulatory obligations, including AML/KYC requirements.
- Detection and prevention of fraud, money laundering, and other prohibited conduct.
- Customer support and dispute resolution.
- Responsible gambling monitoring and intervention.
Data Security Measures
The platform employs Secure Socket Layer (SSL) encryption technology across all data transmission channels to protect personal and financial information from unauthorised access or interception. Internal access controls, data minimisation practices, and retention limitations are applied in accordance with the operator’s internal data governance procedures.
Dama N.V. does not sell personal data to third parties for commercial purposes. Data may be shared with payment processors, identity verification service providers, and regulatory authorities strictly to the extent necessary for the fulfilment of contractual obligations or compliance with applicable law.
Players have the right to request access to, correction of, or deletion of their personal data, subject to overriding legal retention obligations. Such requests may be submitted via the contact details provided on the website. A full description of data processing practices is set out in the operator’s Privacy Policy, which forms part of the terms and conditions governing use of the platform.
Responsible Gambling Commitment
Dama N.V. recognises that gambling carries inherent risks and that a minority of players may experience difficulties in maintaining control over their gambling behaviour. The operator is committed to providing tools, resources, and information to support responsible gambling and to minimise the risk of harm to players.
Player Protection Tools
All registered players have access to the following responsible gambling tools via their account settings:
- Deposit Limits: Players may set daily, weekly, or monthly limits on the total amount they deposit into their account within a specified period.
- Loss Limits: Players may restrict the maximum amount they are permitted to lose over a defined timeframe.
- Session Time Limits: Players may set limits on the duration of individual gaming sessions.
- Reality Checks: Periodic in-session notifications may be configured to remind players of the time elapsed during a gaming session.
- Cooling-Off Periods: Players may request a temporary suspension of their account for a defined period.
- Self-Exclusion: Players may request exclusion from the platform for a minimum period of six months. During a period of self-exclusion, the account will be disabled and no promotional communications will be sent. Self-exclusion requests should be submitted directly to the customer support team.
Limit reductions take effect immediately upon request. Limit increases are subject to a mandatory cooling-off period before taking effect, in accordance with responsible gambling best practice.
External Support Resources
Players who are concerned about their gambling behaviour, or those of someone known to them, are encouraged to seek support from the following organisations:
- Problem Gambling Foundation of New Zealand: www.pgf.nz
- Gambling Helpline New Zealand: 0800 654 655 (available 24 hours, 7 days per week)
- Gamblers Anonymous New Zealand: www.gamblingnz.co.nz
Ricky Casino does not permit the use of the platform by individuals who have self-excluded or who are enrolled in a third-party exclusion programme of which the operator has been notified. Players are encouraged to disclose any existing exclusion arrangements at the time of registration.
Dispute Resolution
Internal Complaints Procedure
Any player who has a complaint or dispute arising from their use of the platform should in the first instance contact the Ricky Casino customer support team. Complaints may be submitted via the live chat facility or by email to the address provided in the Contact Us section of the website. The operator will acknowledge receipt of a complaint within a reasonable timeframe and will endeavour to provide a substantive response or resolution within 14 days of receipt.
When submitting a complaint, players are requested to provide the following information to facilitate timely resolution:
- Full name and registered account username.
- A clear description of the nature of the dispute, including relevant dates and transaction references.
- Any supporting documentation or evidence.
Regulatory Escalation
In the event that a complaint is not resolved to the player’s satisfaction through the internal complaints procedure, the player may escalate the matter to the Curaçao Gaming Authority. Pursuant to the LOK, complaints indicating a potential breach of the applicable legislation by the operator may be submitted to the CGA at complaints@cga.cw. The CGA’s supervisory role encompasses the authority to investigate operator conduct and to take regulatory action where a breach of the LOK is established.
Players are advised that the CGA does not function as an individual dispute arbitrator and does not have the mandate to award compensation or direct the payment of funds to individual claimants. Players seeking binding adjudication of a financial dispute may wish to seek independent legal advice regarding the options available in their jurisdiction.
General Legal Notices
The information contained on this page is provided for the purpose of transparency and legal compliance. It does not constitute legal advice. Players are responsible for ensuring that their use of the Ricky Casino platform complies with all applicable laws and regulations in their jurisdiction of residence.
Dama N.V. reserves the right to amend, update, or supplement this page at any time in response to changes in applicable law, regulatory requirements, or the operator’s internal policies. Material changes will be communicated to registered players in accordance with the notification procedures set out in the Terms and Conditions of the platform.
For all legal and compliance enquiries, players may contact Dama N.V. at the registered address: Scharlooweg 39, Willemstad, Curaçao, or via the customer support channels available on the website.